Pandora.ly — Terms & Conditions (B2B)
Effective date: 5 February 2026
These Terms & Conditions (the Terms) govern access to and use of the Pandora.ly reseller platform, related websites, and any associated services and APIs we provide for business use (together, the Services). By creating an account, purchasing credits, creating a storefront, or otherwise using the Services, you agree to these Terms.
If you do not agree, do not use the Services.
1) Who we are (the provider)
The Services are provided by:
GLORIAPR Ltd (we, us, our)
182-184 High Street North, East Ham, London, E6 2JA, Office 12012
Company number: 16313878
Contact: support@b5.ly
The Services are marketed as Pandora.ly.
2) Who you are (the reseller / partner)
In these Terms, you and your means the person or entity registering for and using the Services as a business (a Reseller).
- If you use the Services on behalf of a company or other entity, you represent that you have authority to bind that entity to these Terms.
- You confirm you are using the Services for professional/business purposes and not as a consumer.
3) What the Services do
Pandora.ly enables Resellers to create and manage a branded storefront, publish offers/packages, and deliver digital assessment/report products to their end customers and participants (End Customers).
We may add, remove, or change features over time.
4) Accounts, eligibility, and security
4.1 Account information
You must provide accurate and complete information when creating an account and keep it up to date.
4.2 Account security
You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us promptly at support@b5.ly of any suspected unauthorized access.
4.3 Age restrictions (participants)
The Services are not intended for individuals under 18. You must not invite, assess, or submit data relating to individuals under 18.
5) Fees, credits, and billing (B2B)
5.1 Credit packs (no free trials; no subscriptions for now)
Pandora.ly is currently sold on a credit pack basis. We do not offer free trials and we do not offer subscriptions at this time.
5.2 What credits are
A Credit is a unit that is consumed when the Services generate a deliverable (for example, a report). The exact credit usage for each product or flow is shown in the Services.
5.3 Payments and merchant of record (Reseller to Pandora)
When you purchase credits from us, GLORIAPR Ltd is the merchant of record for that B2B purchase. Payments are processed by our payment processor (for example, Stripe). We do not store full payment card numbers.
5.4 Taxes
You are responsible for any taxes, duties, and fees associated with your purchases, unless we are required by law to collect them.
5.5 Refunds
Except where required by law or expressly agreed in writing, credit purchases are non-refundable.
6) Storefronts and end-customer transactions (B2C via Reseller)
6.1 You are the merchant of record for your end customers
When you sell products or services to End Customers through your storefront, you (the Reseller) are the merchant of record and you are responsible for your End Customer relationship, including pricing, taxes, receipts/invoices, refunds, chargebacks, and customer support.
6.2 Payment processing and Stripe Connect
We may provide integrations (such as Stripe Connect) to help you accept payments. The payment processor relationship is between you and the payment processor, and the applicable processor terms also apply.
6.3 Pandora is not a party to your end-customer contract
Unless we explicitly agree otherwise in writing, we are not a party to the contract between you and your End Customers and we are not responsible for your sales terms, your marketing claims, or your compliance obligations toward End Customers.
7) Your responsibilities
You are responsible for:
- ensuring your storefront content, offers, and communications are accurate and lawful,
- providing required notices to End Customers (including privacy notices and terms),
- ensuring you have a lawful basis to invite participants and process participant data,
- ensuring participants are 18+, and
- ensuring your use of reports and outputs is lawful and appropriate for your use case.
You must not upload, collect, or submit special category/sensitive personal data (for example, health data, political opinions, religious beliefs, sexual orientation) through the Services.
8) Branding and attribution
Where supported, you may apply your branding (for example, logo and brand color) to your storefront and outputs.
You must keep the platform attribution shown by the Services (for example, a Powered by BigFive or Powered by Pandora.ly notice) and must not remove or obscure it where it is required by the product.
9) Acceptable use
You must not:
- reverse engineer, decompile, or attempt to extract underlying scoring logic, models, or algorithms,
- scrape or automate access in a way that burdens the Services (except through the API as authorized),
- circumvent credit controls, security controls, or access restrictions,
- use the Services for unlawful, harmful, or fraudulent activity.
10) Intellectual property
All rights, title, and interest in and to the Services, assessments, scoring methods, report layouts, and related materials are owned by GLORIAPR Ltd and/or its licensors.
We grant you a limited, non-exclusive, non-transferable license to access and use the Services during your active account term for your internal business use and for providing professional services to your End Customers, in accordance with these Terms.
11) Data protection and privacy
Our processing of personal data in connection with the Services is described in the Pandora.ly Privacy Policy available on pandora.ly.
In general:
- you are the controller for End Customer/participant data you submit or cause to be collected via the Services, and
- we act as processor for that data on your documented instructions, and as controller for limited Reseller account, security, and integrity processing.
If you need a signed Data Processing Agreement (DPA), contact support@b5.ly.
12) Support, availability, and changes
We do not guarantee that the Services will be uninterrupted or error-free. We may modify, suspend, or discontinue parts of the Services, provided we take reasonable steps to minimize disruption.
13) Suspension and termination
We may suspend or terminate your access immediately if we reasonably believe:
- you have breached these Terms,
- your account is being used for abuse, fraud, or illegal activity,
- continued access poses a security, legal, or reputational risk, or
- payment issues or chargebacks require investigation.
You may stop using the Services at any time. Termination does not relieve you of payment obligations accrued prior to termination.
14) Disclaimers (important)
The Services and any outputs are provided for informational purposes only and must not be used as the sole basis for employment, promotion, termination, relationship decisions, or other high-risk decisions. You agree to apply appropriate human judgment and additional information when making decisions.
To the maximum extent permitted by law, the Services are provided as is and as available.
15) Limitation of liability
To the maximum extent permitted by law:
- we will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunities, and
- our total aggregate liability arising out of or relating to the Services will not exceed the amounts paid by you to us for the Services in the 12 months prior to the event giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law.
16) Indemnity
You agree to indemnify and hold harmless GLORIAPR Ltd from third-party claims, damages, and expenses (including reasonable legal fees) arising out of or related to:
- your breach of these Terms,
- your instructions to us as processor, and/or
- your unlawful or improper use of the Services, including your invitations to participants and handling of exported outputs.
17) Changes to these Terms
We may update these Terms from time to time. Updated Terms will be posted on pandora.ly and will apply from the effective date stated. If changes materially affect your rights or obligations, we will take reasonable steps to notify you through the Services or by email.
18) Governing law and jurisdiction
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Services.
19) Contact
Questions about these Terms: support@b5.ly